Terms and Conditions

This site is owned by Funky Soap Shop LTD and registered in England, Registration No. 9443212, with registered address at 131 Glyn Road, London E5 0JT, and email address anni@funkysoapshop.co.uk.

We are trading from our workshop premises at Unit 44J, Leyton Industrial Village, Argall Avenue, London E10 7QP.

All returns and mail please direct to our workshop address.

Any purchase of goods from the site www.Funkysoapshop.com requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".


Purpose

These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT (Funky Soap Shop LTD) for the customer.


Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.


Proof of Transaction

The records stored in THE MERCHANT's (Funky Soap Shop LTD) computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.


Product Information

Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE (Funky Soap Shop LTD). THE MERCHANT (Funky Soap Shop LTD) or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT (Funky Soap Shop LTD) was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.


Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.


Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

We hope you are happy with your purchase but if there is a problem we have a no quibble returns policy! We are happy for you to exchange or return your item within 30 days of receiving it. These are 100% natural and handmade products. Shape, color, scent and size can vary between the batches.Also as they are natural scents they might not be as strong and develop when soap is used.Please let me know if you not happy with your purchase.Unwanted or unsuitable items can be returned in the original packaging within 30 days of receipt. Please email me if you are not satisfied with your item. I will replace it, exchange it or give you a refund!.Please return to: Funky Soap, Unit 44J Leyton Industrial Village, Argall Avenue, London E10 7QP.

Please state your request and include your details and please inform me by email on anni@funkyfeetshoes.com  so your refund can be processed. Thank you!



Loss or Damage in Transit

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and notify us with in 7 days of receiving the delivery. We will try our best to assist you!


Delivery Errors

The customer must inform THE MERCHANT (Funky Soap Shop LTD) within 7 days should there be any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period may be rejected.

All claims must be made in writing and sent to anni@funkysoapshop.co.uk.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT (Funky Soap Shop LTD) in whole, in its original packaging and in perfect condition to THE MERCHANT (Funky Soap Shop LTD) ADDRESS. If we have made a mistake we will of course refund your full return postage.

Funky Soap Shop LTD

Unit 44J, Leyton Industrial Village,

Argall Avenue,

London E10 7QP.


Warranty

The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT (Funky Soap Shop LTD) to protect the customer against latent defects of goods sold.

In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.

All products sold on THE MERCHANT SITE are under a one (1) year warranty. All products that have been modified or repaired by the customer or any other party not chosen by THE MERCHANT are not covered by this warranty.

The warranty can be extended according to the terms provided in store and on the website.


Right to Withdrawal

We hope you are happy with your purchase but if there is a problem we have a no quibble returns policy! We are happy for you to exchange or return your item within 30 days of receiving it. Please let me know if you not happy with your purchase.

Unwanted or unsuitable items can be returned in the original packaging within 30 days of receipt. Please email me if you are not satisfied with your item. I will replace it, exchange it or give you a refund!.Please return to: Funky Soap, Unit 44J Leyton Industrial Village, Argall Avenue, London E10 7QP.

Please state your request and include your details and please inform me by email on anni@funkyfeetshoes.com  so your refund can be processed. Thank you!

(In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received. But with us you have 30 days to return any unwanted product. To cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.)

Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.


Right of Use

The use of any trademarks, logos or brands present on the site is strictly forbidden.


Force Majeure

Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.


Partial Invalidity

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.


Non-Waiver

No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.


Data Protection

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.

We do not store credit card details nor do we share customer details with any 3rd parties.


Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE (Funky Soap Shop LTD) strictly imply the acceptance of THE MERCHANT's (Funky Soap Shop LTD) terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT (Funky Soap Shop LTD) before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.