Have a question, spotted an error, or want to get in touch? Our editorial team is always happy to hear from our readers. We aim to respond to all enquiries within 48 hours.
We value feedback from our readers and welcome enquiries of all kinds. Whether you have a question about one of our casino reviews, have noticed something that needs correcting, or would simply like to share your thoughts on the site, we would love to hear from you.
The best way to reach us is by email. Our editorial team monitors the inbox regularly and we make it a priority to respond promptly and helpfully to every message we receive.
We aim to respond to all enquiries within 48 hours (Monday to Friday, excluding UK bank holidays).
Our team is here to assist with a range of enquiries. To help us direct your message to the right person and respond as quickly as possible, please include a clear subject line that describes the nature of your enquiry. Here are the main types of enquiry we handle:
If you have a question about any of our casino reviews, ratings, comparisons or editorial content, we are happy to help. Our team of expert reviewers can provide clarification on our methodology, explain how a particular rating was determined, or discuss the criteria behind our recommendations. We are transparent about how we work and are always willing to explain the reasoning behind our editorial decisions.
Accuracy is fundamental to everything we do at BestCasinoSites. If you have spotted an error on the site — whether it is an outdated bonus figure, an incorrect withdrawal timeframe, a broken link or any other factual inaccuracy — please let us know immediately. Our fact-checking team, led by Sarah Chen, takes every accuracy report seriously and will investigate and correct verified errors as a matter of priority. We appreciate readers who help us maintain the highest standards of accuracy.
If you are a casino operator, affiliate network, software provider or other industry professional interested in working with BestCasinoSites, please get in touch via the email address above. Please note that commercial partnerships have absolutely no bearing on our editorial ratings or rankings. Our editorial team operates independently from our commercial relationships, and this is a non-negotiable principle. We are happy to discuss partnership opportunities, but we will not consider requests to influence review content, ratings or rankings.
If you wish to exercise any of your data protection rights under the UK GDPR, including the right of access, rectification, erasure, restriction, portability or objection, please email us with the subject line “Data Protection Request”. For full details of your rights and how we handle personal data, please refer to our Privacy Policy. We aim to respond to all data protection requests within 30 calendar days.
We are constantly working to improve BestCasinoSites, and reader feedback plays an important role in that process. If you have a suggestion for a new feature, a type of content you would like to see, or any other feedback about the site, we would genuinely like to hear it. Constructive suggestions from our readers have helped shape many of the improvements we have made over the years, and we read every message we receive.
BestCasinoSites is an independent comparison and review website. We do not operate any casino, sportsbook or gambling service, and we do not hold player accounts, process deposits or handle withdrawals. If you have a question or complaint about a specific casino — including issues with your account, a pending withdrawal, bonus terms or identity verification — you must contact that casino’s customer support team directly. We are unable to intervene in disputes between players and casino operators.
If you believe a UKGC-licensed casino has treated you unfairly and you have exhausted the casino’s complaints procedure, you can escalate your complaint to the casino’s designated Alternative Dispute Resolution (ADR) provider. Details of a casino’s ADR provider can be found in the casino’s terms and conditions or on the UKGC website.
We aim to respond to all enquiries within 48 hours during normal working hours (Monday to Friday, 9am to 6pm GMT, excluding UK bank holidays). During particularly busy periods, it may occasionally take slightly longer, but we will always do our best to get back to you as quickly as possible.
For data protection requests, we will provide a substantive response within 30 calendar days in accordance with our obligations under the UK GDPR.
If your enquiry is urgent and relates to a responsible gambling concern, please do not wait for our response. Contact the National Gambling Helpline immediately on 0808 8020 133 (free, 24/7) for immediate, confidential support.
If you or someone you know is experiencing difficulties with gambling, please do not rely on us for support. We are a comparison website, not a gambling support service, and we are not qualified to provide counselling or therapeutic assistance. Instead, please contact one of the following dedicated support organisations, all of which offer free, professional and confidential help:
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For comprehensive information about responsible gambling tools, self-exclusion options and support resources, please visit our dedicated Responsible Gambling page.